Knowledge Base – SightHD

May 13, 2019

I have a digital door chime and it is not working with the Video Doorbell

Ensure that you have added the Digital Adapter to the digital chime You will also need to go into the Advanced Settings for the Doorbell to […]
May 13, 2019

There is a constant “humming” sound coming from my indoor mechanical chime

To eliminate (or greatly reduce) the hum, we recommend adding a 2W 15 Ohm resistor to the chime electrical connection.
May 13, 2019

How do I remove the Video Doorbell from the bracket?

You will need to insert a small screwdriver or paper clip in between the doorbell and the bracket release tab and push out.
May 13, 2019

One of my mounting brackets looks broken

There are 2 mounting brackets included in the box. One has “tabs” on it and the other has the tabs removed. The bracket with tabs is […]
May 13, 2019

My phone keeps disconnecting from the Video Doorbell during setup

The Video Doorbell uses Bluetooth during the setup process Ensure Bluetooth is turned On on your phone and is not connected to any Bluetooth devices Ensure […]
May 13, 2019

I cannot connect to my Doorbell after setting it up

If the LED light is flashing, then the camera is not connected to your Wi-Fi Typically this means that you may have typed in your Wi-Fi […]
May 13, 2019

My doorbell stopped working or is not getting any power

The voltage required for the Video Doorbell is 10-24 Vac. Check the voltage at the transformer. Typically for a standard 16V transformer it will read ~19-20 […]
July 22, 2018

What is the Security Code?

The default Security Code is 123456 But during the camera setup, it is required that you change it to your own If you cannot remember what […]
July 22, 2018

What is my Admin Password?

The default Admin Password is 123456 This can be changed once in the Advanced Settings