Knowledge Base – SightHD

July 15, 2018

I cannot connect to my camera after setting it up

If the green LED light is flashing or is not on, then the camera is not connected to your Wi-Fi Typically this means that you may […]
July 15, 2018

How do I reset my camera?

The reset button is located in different places on various cameras In all cases, press and hold the reset button for 10 seconds The green or […]
July 22, 2018

Where is the reset button?

AWF11 – located on the right side of the camera. A paper clip is required to push the button AWF13, AWF23, AWF33 – located on the […]
July 22, 2018

What is my Admin Password?

The default Admin Password is 123456 This can be changed once in the Advanced Settings
July 22, 2018

What is the Security Code?

The default Security Code is 123456 But during the camera setup, it is required that you change it to your own If you cannot remember what […]
May 13, 2019

My doorbell stopped working or is not getting any power

The voltage required for the Video Doorbell is 10-24 Vac. Check the voltage at the transformer. Typically for a standard 16V transformer it will read ~19-20 […]
May 13, 2019

I cannot connect to my Doorbell after setting it up

If the LED light is flashing, then the camera is not connected to your Wi-Fi Typically this means that you may have typed in your Wi-Fi […]
May 13, 2019

My phone keeps disconnecting from the Video Doorbell during setup

The Video Doorbell uses Bluetooth during the setup process Ensure Bluetooth is turned On on your phone and is not connected to any Bluetooth devices Ensure […]
May 13, 2019

One of my mounting brackets looks broken

There are 2 mounting brackets included in the box. One has “tabs” on it and the other has the tabs removed. The bracket with tabs is […]