Motion Mask is a feature to eliminate an area of the video from Motion Detection. It does not affect what you can see in the Live Video. You may have a ceiling fan or tree branches that are constantly moving and causes unwanted motion detection recordings. By masking this area, the Motion Detection Software will ignore this motion. You can access this in Advanced Settings, Sensitivity Setting, Motion Mask.

FAQs Archive - ALC Wireless Security

Q: What is Record without Audio?

Some states do not allow the recording of Audio without an individual’s consent. You need to check your State and local laws concerning this. To turn Off audio recording go to Advanced Setting, SD Card Setting, Record without Audio and check OFF. This does not affect the recording of video.

Q: My video is upside down. How do I fix this?

Depending on how you have mounted your camera you may need to “flip” the video image. Go to Advanced Setting, Video Setting, Screen Orientation. You will need to select Flip and Mirror.

Q: What is Privacy Mask?

This is option is not available on all cameras. What this does is “cover” an area of your choosing that will be blocked from viewing in Live and recorded video.

Q: How do I change the quality of the Live Video?

The options for streaming of Live Video are VGA (low resolution), 720p and 1080p. The default for most cameras is 720p. 1080p requires at least about 1Mbps available upload bandwidth from your service provider. If you Live video is choppy then you may want to change to VGA resolution to get a better Live video stream. Go into Advanced Settings, Video Setting, Video Streaming Quality and make your selection. Regardless of your choice for the Live stream, all recordings will always be in 1080p.

Q: How do I move the Time Stamp on the Live Video screen?

You will need to go into Advanced Settings, Time Stamp. Here you put your finger on the Time Stamp and hold. Now you will be able to move it to any of the four corners of the video. You can also change the color if you choose.

Q: The Time on the video screen is not correct. How do I fix this?

You will need to go into Advanced Settings, Base Settings, Time Zone. Here you will need to select your correct Time Zone and check or uncheck the Daylight Saving time box depending on the time of year.

Q: How many cameras can my Connect system support?

The ALC Connect system can support up to 4 ALC SightHD cameras. Supported cameras are: https://www.alcwireless.com/sighthd/ AWF71D Video Doorbell AWF53 Outdoor Pan/Tilt Camera AWF61 Outdoor Camera AWF23 Indoor Pan/Tilt Camera AWF21 Indoor Camera AWF51 Outdoor Camera AWF50 Outdoor Camera AWF13 Indoor Pan/Tilt Camera AWF11 Indoor Camera

Q: How many sensors can my Connect system support?

If your Connect Hub (Gateway) has only ALC Wireless Made Simple on the top, then your Hub can support up to 24 total sensors. If your Connect Hub also has Connect on the top, it can support up to 36 total sensors. Compatible sensors are: • AHSS11 Door/Window Sensor • AHSS21 Remote Control • AHSS31 Motion Sensor • AHSS41 On/Off Power Switch • AHSS51 Indoor Siren <img class="alignnone size-medium wp-image-145030" src="https://www.alcwireless.com/wp-content/uploads/Connect-400x114.jpg" sizes="(max-width: 400px) 100vw, 400px" srcset="https://www.alcwireless.com/wp-content/uploads/Connect-400x114.jpg 400w, https://www.alcwireless.com/wp-content/uploads/Connect-768x218.jpg 768w, https://www.alcwireless.com/wp-content/uploads/Connect-260x74.jpg 260w, https://www.alcwireless.com/wp-content/uploads/Connect-50x14.jpg 50w, https://www.alcwireless.com/wp-content/uploads/Connect-150x43.jpg 150w, https://www.alcwireless.com/wp-content/uploads/Connect-600x171.jpg 600w, https://www.alcwireless.com/wp-content/uploads/Connect.jpg 791w" alt="" width="400" height="114" />