FAQs2021-02-05T21:49:39+00:00

FAQ’s

How many cameras can my Connect system support?2021-02-25T02:09:20+00:00

The ALC Connect system can support up to 4 ALC SightHD cameras.  Supported cameras are:

https://www.alcwireless.com/sighthd/

  • AWF71D Video Doorbell
  • AWF53 Outdoor Pan/Tilt Camera
  • AWF61 Outdoor Camera
  • AWF23 Indoor Pan/Tilt Camera
  • AWF21 Indoor Camera
  • AWF51 Outdoor Camera
  • AWF50 Outdoor Camera
  • AWF13 Indoor Pan/Tilt Camera
  • AWF11 Indoor Camera

 

How many sensors can my Connect system support?2021-02-25T02:08:45+00:00

If your Connect Hub (Gateway) has only ALC Wireless Made Simple on the top, then your Hub can support up to 24 total sensors.
If your Connect Hub also has Connect on the top, it can support up to 36 total sensors.
Compatible sensors are:
• AHSS11 Door/Window Sensor
• AHSS21 Remote Control
• AHSS31 Motion Sensor
• AHSS41 On/Off Power Switch
• AHSS51 Indoor Siren

Connect

How do I change my Admin Password?2021-02-25T02:08:11+00:00

You will need to enter the Settings menu.  Tap on the “gear” icon at the bottom right of the Home screen.  Scroll down to Security setup and select.  Here you must enter your current Admin password and enter your new one.

What do I do if I forgot my Security Code for my Hub (gateway)?2021-02-25T02:07:43+00:00

You must reset your Hub back to factory default.  The security code will default back to 123456.

Where can I purchase additional sensors for my Connect system?2021-02-25T02:07:13+00:00

Additional sensors can be purchase on our website, www.alcwireless.com.

How do I reset my Hub (gateway)?2021-02-25T02:06:43+00:00

Using a paper clip, press and hold the reset button on the back of the Hub for 12 seconds.  The LED lights on the front of the Hub will turn off and flash.

How do I change the name and location of my sensor?2021-02-25T02:06:14+00:00

On the Home Status page, tap on the desired sensor and input your new information

How do I setup a Scenario?2021-02-25T02:05:47+00:00

A Scenario is an “if this happens, then make this happen” automation.

  • Select the Scenario tab at the bottom of the screen
  • Select the sensor you wish to create the Scenario with, like a Door sensor
  • Tap on the + sign and select the sensor and/or camera you would like to “trigger”, like an On/Off Switch to turn on a light.
What can I change my Security Code for my GW to?2021-02-25T02:05:02+00:00
  • Must be at least 6 characters
  • Letters and/or numbers
  • You must remember what this Code is
Phone does not “find” GW on my network2021-02-25T02:04:25+00:00
  • Phone is not connected to WiFi
  • Ensure GW is On and plugged into router
  • More than one network (router) in the home
What is a Shortcut?2021-02-25T02:03:52+00:00

A Shortcut is a “grouping” of sensors, such as On/Off Power switches, to turn all On or Off at the same time

How will I know if the batteries in my Sensors need replacing?2021-02-25T02:03:20+00:00

The battery powered sensors will indicate low battery icon on the Home Status screen for that sensor.  To replace the battery, tap on that sensor and select Replace battery.

What is the default Admin password for the GW?2021-02-25T02:02:42+00:00

123456

One of my mounting brackets looks broken2021-02-25T01:58:57+00:00
  • There are 2 mounting brackets included in the box. One has “tabs” on it and the other has the tabs removed.
  • The bracket with tabs is the one that you must use. This clicks into the back of the Video Doorbell.
  • The other bracket (without tabs) can be used if extra angle is needed for better viewing. This will just be added behind the main bracket when mounting to the wall.
  • Each bracket angles the Video Doorbell 15⁰

With Tabs:with tabsWithout Tabs:without tabs

How do I remove the Video Doorbell from the bracket?2021-02-25T01:57:37+00:00
  • You will need to insert a small screwdriver or paper clip in between the doorbell and the bracket release tab and push out.

release tab

My doorbell stopped working or is not getting any power2021-02-25T01:56:52+00:00
  • The voltage required for the Video Doorbell is 10-24 Vac.
  • Check the voltage at the transformer. Typically for a standard 16V transformer it will read ~19-20 Vac.
  • Check the voltage at the Doorbell. This is typically ~2V less than at the transformer.
  • If you are not getting any voltage reading at the doorbell, then that means there is a disconnect or “short” somewhere in the wiring. This will need to be diagnosed by an electrician.
I cannot connect to my Doorbell after setting it up2021-02-25T01:56:18+00:00
  • If the LED light is flashing, then the camera is not connected to your Wi-Fi
  • Typically this means that you may have typed in your Wi-Fi password incorrectly
  • You will need to reset your camera and start over
  • Verify that your Wi-Fi password is correct
  • You must use standard 2.4GHz Wi-Fi and not 5GHz Wi-Fi
    • Sometimes passwords for each may be different
There is a constant “humming” sound coming from my indoor mechanical chime2021-02-25T01:55:47+00:00
  • To eliminate (or greatly reduce) the hum, we recommend adding the included Digital Adapter to the chime electrical connection.

digital adapter chime

I have a digital door chime and it is not working with the Video Doorbell2021-02-25T01:54:59+00:00
  • Ensure that you have added the Digital Adapter to the digital chime
  • You will also need to go into the Advanced Settings for the Doorbell to change the Door Chime Type setting to Digital Chime.
  • Also adjust the time depending on how long the melody is on your digital chime.

doorchimedigital adapter

My phone keeps disconnecting from the Video Doorbell during setup2021-02-25T01:54:31+00:00
  • The Video Doorbell uses Bluetooth during the setup process
  • Ensure Bluetooth is turned On on your phone and is not connected to any Bluetooth devices
  • Ensure that Data is turned Off on your smartphone and the phone is connected to your Wi-Fi
  • If selecting Doorbell during the setup keeps failing, download the following 2 files to upgrade the Firmware on your Doorbell

v1.3.4.22
ALC SightHD Video Doorbell Manual FW Upgrade

How do I reset camera?2021-02-25T01:52:25+00:00

The reset button is located on the cable that comes out of the back of the camera, towards the end where the AC adapter plugs in.

reset button

I changed my Internet provider and have a new Wi-Fi router and my cameras won’t connect any longer.2021-02-25T01:50:47+00:00

If you have a new Wi-Fi router you probably also have a new Wi-Fi name and password.  Since the cameras only have the old Wi-Fi information, they cannot connect to the new Wi-Fi.  To fix this issue, you must reset your camera using the reset button on the camera.  This will reset the camera back to factory defaults.  You will also need to delete the cameras from the SightHD app on your phone.  From there you just need to set the cameras up again as if they were new.

Do you have an antenna booster for my ALC SightHD Outdoor cameras?2021-02-25T01:49:56+00:00

ALC has a higher gain 5dbi antenna that is compatible with all ALC SightHD cameras that have an external antenna.  This longer antenna will boost the signal from the camera to the Wi-Fi router.  The antenna part number is ANT5DB.

https://www.alcwireless.com/product/ant5db/

We also have a 10 ft cable (CAB10F) that gives you the flexibility to move the antenna away from the camera and allow you to position the antenna in a better location to have a stronger signal to your router.  This cable works in conjunction with the 5dbi antenna.  This works especially well with metal buildings.  It allows you to position the antenna near a window or actually inside the building where the monitor is located.

https://www.alcwireless.com/product/cab10f-antenna-extension-cable/

What is my Admin Password?2021-02-25T01:49:15+00:00
  • The default Admin Password is 123456
  • This can be changed once in the Advanced Settings
Where is the reset button?2021-02-25T01:48:32+00:00
  • AWF11, AWF21 – located on the right side of the camera. A paper clip is required to push the button
  • AWF13, AWF23, AWF33 – located on the back of the camera, above where the antenna screws in. A paper clip is required to push the button
  • AWF50, AWF51, AWF61 – located on the cable that comes out of the back of the camera, about 3 feet down. It is in the first nodule, press and hold with your fingers
  • AWF53 – located inside the protective cover next to the antenna
  • AWFB15, AWFB17R – located inside the battery compartment on the back of the camera

img1

What is the Security Code?2021-02-25T01:47:52+00:00
  • The default Security Code is 123456
  • But during the camera setup, it is required that you change it to your own
  • If you cannot remember what the Security Code is, you must reset your camera back to factory defaults, delete the camera setup in the ALC SightHD app, and set the camera back up as if it were brand new
I cannot connect to my camera after setting it up2021-02-25T01:46:45+00:00
  • If the green LED light is flashing or is not on, then the camera is not connected to your Wi-Fi
  • Typically this means that you may have typed in your Wi-Fi password incorrectly
  • You will need to reset your camera and start over
What is the default Admin password for the camera?2021-02-25T01:46:03+00:00

123456

What can I change my Security Code for my camera to?2021-02-25T01:45:30+00:00
  • Must be at least 1 character
  • Letters and/or numbers
  • You must remember what this code is – or you may have to reset the camera to reset the password.
Which cameras work with my ALC Observer monitor?2021-02-25T01:43:58+00:00

Here is a table of which ALC Observer cameras work with each ALC Observer monitor:

Observer Camera Matrix 1

Can I use a larger monitor for my Observer system?2021-02-25T01:43:15+00:00

The Observer system cannot use any other monitor to view the video from the cameras.  The included monitor with your system has all of the technology to communicate with the cameras and is the only way to display the Live view from your cameras.  The monitor does not have any video output port to plug it into another monitor.

An option would be to use a larger Android tablet or iPad to view the video from your cameras.  Just download the Observer app to the device and connect to the Observer system over Wi-Fi.

Do you have an antenna booster for my Observer camera?2021-02-25T01:42:15+00:00

ALC has a higher gain 5dbi antenna that is compatible with all ALC Observer cameras.  This longer antenna will boost the signal from the camera to the monitor.  The antenna part number is ANT5DB.

https://www.alcwireless.com/product/ant5db/

We also have a 10 ft cable (CAB10F) that gives you the flexibility to move the antenna away from the camera and allow you to position the antenna in a better location to have a stronger signal to your monitor.  This cable works in conjunction with the 5dbi antenna.  This works especially well with metal buildings.  It allows you to position the antenna near a window or actually inside the building where the monitor is located.

https://www.alcwireless.com/product/cab10f-antenna-extension-cable/

How does the ALC Observer HD system record video?2021-02-25T01:41:24+00:00

The ALC Observer HD system has two options for recording.  First is recording to microSD card.  A 16GB microSD card is included with the system and it can support up to a 128GB microSD card.  The second method is to record to a portable USB Hard Drive.  There is a USB port on the back of the Observer monitor which a USB Hard Drive can plug into.  The monitor can support up to a 2TB Hard Drive.

What is the range of my ALC Observer cameras?2021-02-25T01:39:55+00:00

All ALC Observer cameras have a range of up to 500 ft, line of sight.  This means without anything in between the cameras and the monitor, the video signal can reach up to 500 ft.

How many cameras can my Observer monitor support?2021-01-26T16:34:04+00:00

All Observer and Observer HD monitors can support up to 4 total cameras.  Below is a matrix explaining which cameras support which Observer System.

Observer Camera Matrix 1

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