FAQ’s
- Some states do not allow the recording of Audio without an individual’s consent. You need to check your State and local laws concerning this.
- To turn Off audio recording go to Advanced Setting, SD Card Setting, Record without Audio and check OFF.
- This does not affect the recording of video.
- It is recommended to format your microSD card occasionally if your camera records a lot of video. This is because of all the overwriting that occurs when the card gets full. This can cause problem areas on the card. This is similar to defragmenting the Hard Drive on your computer.
- Go to Advanced Setting, SD Card Setting, Format SD Card.
- This process will erase all video on the card and reformat the card.
- Depending on how you have mounted your camera you may need to “flip” the video image.
- Go to Advanced Setting, Video Setting, Screen Orientation. You will need to select Flip and Mirror.
- Motion Mask is a feature to eliminate an area of the video from Motion Detection. It does not affect what you can see in the Live Video.
- You may have a ceiling fan or tree branches that are constantly moving and causes unwanted motion detection recordings. By masking this area, the Motion Detection Software will ignore this motion.
- You can access this in Advanced Settings, Sensitivity Setting, Motion Mask.
- This is option is not available on all cameras.
- What this does is “cover” an area of your choosing that will be blocked from viewing in Live and recorded video.
- The options for streaming of Live Video are VGA (low resolution), 720p and 1080p. The default for most cameras is 720p.
- 1080p requires at least about 1Mbps available upload bandwidth from your service provider. If you Live video is choppy then you may want to change to VGA resolution to get a better Live video stream.
- Go into Advanced Settings, Video Setting, Video Streaming Quality and make your selection.
- Regardless of your choice for the Live stream, all recordings will always be in 1080p.
- You will need to go into Advanced Settings, Time Stamp.
- Here you put your finger on the Time Stamp and hold. Now you will be able to move it to any of the four corners of the video.
- You can also change the color if you choose.
- You will need to go into Advanced Settings, Base Settings, Time Zone.
- Here you will need to select your correct Time Zone and check or uncheck the Daylight Saving time box depending on the time of year.
The ALC Connect system can support up to 4 ALC SightHD cameras. Supported cameras are:
https://www.alcwireless.com/sighthd/
- AWF71D Video Doorbell
- AWF53 Outdoor Pan/Tilt Camera
- AWF61 Outdoor Camera
- AWF23 Indoor Pan/Tilt Camera
- AWF21 Indoor Camera
- AWF51 Outdoor Camera
- AWF50 Outdoor Camera
- AWF13 Indoor Pan/Tilt Camera
- AWF11 Indoor Camera
If your Connect Hub (Gateway) has only ALC Wireless Made Simple on the top, then your Hub can support up to 24 total sensors.
If your Connect Hub also has Connect on the top, it can support up to 36 total sensors.
Compatible sensors are:
• AHSS11 Door/Window Sensor
• AHSS21 Remote Control
• AHSS31 Motion Sensor
• AHSS41 On/Off Power Switch
• AHSS51 Indoor Siren
You will need to enter the Settings menu. Tap on the “gear” icon at the bottom right of the Home screen. Scroll down to Security setup and select. Here you must enter your current Admin password and enter your new one.
You must reset your Hub back to factory default. The security code will default back to 123456.
Additional sensors can be purchase on our website, www.alcwireless.com.
Using a paper clip, press and hold the reset button on the back of the Hub for 12 seconds. The LED lights on the front of the Hub will turn off and flash.
On the Home Status page, tap on the desired sensor and input your new information
A Scenario is an “if this happens, then make this happen” automation.
- Select the Scenario tab at the bottom of the screen
- Select the sensor you wish to create the Scenario with, like a Door sensor
- Tap on the + sign and select the sensor and/or camera you would like to “trigger”, like an On/Off Switch to turn on a light.
- Must be at least 6 characters
- Letters and/or numbers
- You must remember what this Code is
- Phone is not connected to WiFi
- Ensure GW is On and plugged into router
- More than one network (router) in the home
A Shortcut is a “grouping” of sensors, such as On/Off Power switches, to turn all On or Off at the same time
The battery powered sensors will indicate low battery icon on the Home Status screen for that sensor. To replace the battery, tap on that sensor and select Replace battery.
- There are 2 mounting brackets included in the box. One has “tabs” on it and the other has the tabs removed.
- The bracket with tabs is the one that you must use. This clicks into the back of the Video Doorbell.
- The other bracket (without tabs) can be used if extra angle is needed for better viewing. This will just be added behind the main bracket when mounting to the wall.
- Each bracket angles the Video Doorbell 15⁰
With Tabs:
Without Tabs:
- You will need to insert a small screwdriver or paper clip in between the doorbell and the bracket release tab and push out.
- The voltage required for the Video Doorbell is 10-24 Vac.
- Check the voltage at the transformer. Typically for a standard 16V transformer it will read ~19-20 Vac.
- Check the voltage at the Doorbell. This is typically ~2V less than at the transformer.
- If you are not getting any voltage reading at the doorbell, then that means there is a disconnect or “short” somewhere in the wiring. This will need to be diagnosed by an electrician.
- If the LED light is flashing, then the camera is not connected to your Wi-Fi
- Typically this means that you may have typed in your Wi-Fi password incorrectly
- You will need to reset your camera and start over
- Verify that your Wi-Fi password is correct
- You must use standard 2.4GHz Wi-Fi and not 5GHz Wi-Fi
- Sometimes passwords for each may be different
- To eliminate (or greatly reduce) the hum, we recommend adding the included Digital Adapter to the chime electrical connection.
- Ensure that you have added the Digital Adapter to the digital chime
- You will also need to go into the Advanced Settings for the Doorbell to change the Door Chime Type setting to Digital Chime.
- Also adjust the time depending on how long the melody is on your digital chime.
- The Video Doorbell uses Bluetooth during the setup process
- Ensure Bluetooth is turned On on your phone and is not connected to any Bluetooth devices
- Ensure that Data is turned Off on your smartphone and the phone is connected to your Wi-Fi
- If selecting Doorbell during the setup keeps failing, download the following 2 files to upgrade the Firmware on your Doorbell
The reset button is located on the cable that comes out of the back of the camera, towards the end where the AC adapter plugs in.
If you have a new Wi-Fi router you probably also have a new Wi-Fi name and password. Since the cameras only have the old Wi-Fi information, they cannot connect to the new Wi-Fi. To fix this issue, you must reset your camera using the reset button on the camera. This will reset the camera back to factory defaults. You will also need to delete the cameras from the SightHD app on your phone. From there you just need to set the cameras up again as if they were new.
ALC has a higher gain 5dbi antenna that is compatible with all ALC SightHD cameras that have an external antenna. This longer antenna will boost the signal from the camera to the Wi-Fi router. The antenna part number is ANT5DB.
https://www.alcwireless.com/product/ant5db/
We also have a 10 ft cable (CAB10F) that gives you the flexibility to move the antenna away from the camera and allow you to position the antenna in a better location to have a stronger signal to your router. This cable works in conjunction with the 5dbi antenna. This works especially well with metal buildings. It allows you to position the antenna near a window or actually inside the building where the monitor is located.
https://www.alcwireless.com/product/cab10f-antenna-extension-cable/
- The default Admin Password is 123456
- This can be changed once in the Advanced Settings
- AWF11, AWF21 – located on the right side of the camera. A paper clip is required to push the button
- AWF13, AWF23, AWF33 – located on the back of the camera, above where the antenna screws in. A paper clip is required to push the button
- AWF50, AWF51, AWF61 – located on the cable that comes out of the back of the camera, about 3 feet down. It is in the first nodule, press and hold with your fingers
- AWF53 – located inside the protective cover next to the antenna
- AWFB15, AWFB17R – located inside the battery compartment on the back of the camera
- The default Security Code is 123456
- But during the camera setup, it is required that you change it to your own
- If you cannot remember what the Security Code is, you must reset your camera back to factory defaults, delete the camera setup in the ALC SightHD app, and set the camera back up as if it were brand new
- If the green LED light is flashing or is not on, then the camera is not connected to your Wi-Fi
- Typically this means that you may have typed in your Wi-Fi password incorrectly
- You will need to reset your camera and start over
- Must be at least 1 character
- Letters and/or numbers
- You must remember what this code is – or you may have to reset the camera to reset the password.
Here is a table of which ALC Observer cameras work with each ALC Observer monitor:
The Observer system cannot use any other monitor to view the video from the cameras. The included monitor with your system has all of the technology to communicate with the cameras and is the only way to display the Live view from your cameras. The monitor does not have any video output port to plug it into another monitor.
An option would be to use a larger Android tablet or iPad to view the video from your cameras. Just download the Observer app to the device and connect to the Observer system over Wi-Fi.
ALC has a higher gain 5dbi antenna that is compatible with all ALC Observer cameras. This longer antenna will boost the signal from the camera to the monitor. The antenna part number is ANT5DB.
https://www.alcwireless.com/product/ant5db/
We also have a 10 ft cable (CAB10F) that gives you the flexibility to move the antenna away from the camera and allow you to position the antenna in a better location to have a stronger signal to your monitor. This cable works in conjunction with the 5dbi antenna. This works especially well with metal buildings. It allows you to position the antenna near a window or actually inside the building where the monitor is located.
https://www.alcwireless.com/product/cab10f-antenna-extension-cable/
The ALC Observer HD system has two options for recording. First is recording to microSD card. A 16GB microSD card is included with the system and it can support up to a 128GB microSD card. The second method is to record to a portable USB Hard Drive. There is a USB port on the back of the Observer monitor which a USB Hard Drive can plug into. The monitor can support up to a 2TB Hard Drive.
All ALC Observer cameras have a range of up to 500 ft, line of sight. This means without anything in between the cameras and the monitor, the video signal can reach up to 500 ft.
All Observer and Observer HD monitors can support up to 4 total cameras. Below is a matrix explaining which cameras support which Observer System.
