Product Support

ObserverHD

Connect

July 22, 2018

How will I know if the batteries in my Sensors need replacing?

The battery powered sensors will indicate “low battery” on the Home Status screen
July 22, 2018

What is a Shortcut?

A Shortcut is a “grouping” of sensors, such as On/Off Power switches, to turn all On or Off at the same time
July 22, 2018

How do I setup a Scenario?

Select the Scenario tab at the bottom of the screen Select the sensor you wish to create the Scenario with Tap on the + sign and […]
July 22, 2018

How do I change the name and location of my sensor?

On the Home Status page, tap on the desired sensor and input your new information
July 22, 2018

What can I change my Security Code for my camera to?

Must be at least 1 character Letters and/or numbers You must remember what this Code is
July 22, 2018

What can I change my Security Code for my GW to?

Must be at least 6 characters Letters and/or numbers You must remember what this Code is
July 22, 2018

What is the default Admin password for the camera?

123456
July 22, 2018

What is the default Admin password for the GW?

123456
July 22, 2018

Where can I buy additional sensors?

Additional sensors can be purchased on Amazon.com
July 22, 2018

Phone does not find GW on my network

Phone does not “find” GW on my network <ul> <li>Phone is not connected to WiFi</li> <li>Ensure GW is On and plugged into router</li> <li>More than one […]
July 15, 2018

How do I reset camera?

Using paper clip, press and hold reset button on back of camera for at least 10 seconds. LED light on back of camera will turn off […]
July 15, 2018

How do I reset gateway?

Using paper clip, press and hold reset button on back of GW for at least 12 seconds. LED lights on front of GW will turn off […]

SightHD

May 13, 2019

I have a digital door chime and it is not working with the Video Doorbell

Ensure that you have added the Digital Adapter to the digital chime You will also need to go into the Advanced Settings for the Doorbell to […]
May 13, 2019

There is a constant “humming” sound coming from my indoor mechanical chime

To eliminate (or greatly reduce) the hum, we recommend adding a 2W 15 Ohm resistor to the chime electrical connection.
May 13, 2019

How do I remove the Video Doorbell from the bracket?

You will need to insert a small screwdriver or paper clip in between the doorbell and the bracket release tab and push out.
May 13, 2019

One of my mounting brackets looks broken

There are 2 mounting brackets included in the box. One has “tabs” on it and the other has the tabs removed. The bracket with tabs is […]
May 13, 2019

My phone keeps disconnecting from the Video Doorbell during setup

The Video Doorbell uses Bluetooth during the setup process Ensure Bluetooth is turned On on your phone and is not connected to any Bluetooth devices Ensure […]
May 13, 2019

I cannot connect to my Doorbell after setting it up

If the LED light is flashing, then the camera is not connected to your Wi-Fi Typically this means that you may have typed in your Wi-Fi […]
May 13, 2019

My doorbell stopped working or is not getting any power

The voltage required for the Video Doorbell is 10-24 Vac. Check the voltage at the transformer. Typically for a standard 16V transformer it will read ~19-20 […]
July 22, 2018

What is the Security Code?

The default Security Code is 123456 But during the camera setup, it is required that you change it to your own If you cannot remember what […]
July 22, 2018

What is my Admin Password?

The default Admin Password is 123456 This can be changed once in the Advanced Settings
July 22, 2018

Where is the reset button?

AWF11 – located on the right side of the camera. A paper clip is required to push the button AWF13, AWF23, AWF33 – located on the […]
July 15, 2018

How do I reset my camera?

The reset button is located in different places on various cameras In all cases, press and hold the reset button for 10 seconds The green or […]
July 15, 2018

I cannot connect to my camera after setting it up

If the green LED light is flashing or is not on, then the camera is not connected to your Wi-Fi Typically this means that you may […]