Product Support



July 22, 2018

Phone does not find GW on my network

Phone does not “find” GW on my network <ul> <li>Phone is not connected to WiFi</li> <li>Ensure GW is On and plugged into router</li> <li>More than one […]
July 15, 2018

How do I reset camera?

AWF11, AWF21 – located on the right side of the camera. A paper clip is required to push the button AWF13, AWF23, AWF33 – located on […]
July 15, 2018

How do I reset gateway?

Using paper clip, press and hold reset button on back of GW for at least 12 seconds. LED lights on front of GW will turn off […]


July 15, 2018

How do I reset my camera?

The reset button is located in different places on various cameras In all cases, press and hold the reset button for 10 seconds The green or […]
July 15, 2018

I cannot connect to my camera after setting it up

If the green LED light is flashing or is not on, then the camera is not connected to your Wi-Fi Typically this means that you may […]