ALC WIRELESS AWF21 1080p Full HD Indoor Camera

FAQ's

How to Setup SightHD Android

How to Setup SightHD iOS

SightHD Cameras FAQ’s

• I cannot connect to my camera after setting it up
  • If the green LED light is flashing or is not on, then the camera is not connected to your Wi-Fi
  • Typically this means that you may have typed in your Wi-Fi password incorrectly
  • You will need to reset your camera and start over
• How do I reset my camera?
  • The reset button is located in different places on various cameras
  • In all cases, press and hold the reset button for 10 seconds
  • The green or red LED light will start to flash rapidly
• Where is the reset button?
  • AWF21 – located on the bottom of the camera. A paper clip is required to push the button

• What is my Admin Password?
  • The default Admin Password is 123456
  • This can be changed once in the Advanced Settings
• What is the Security Code?
  • The default Security Code is 123456
  • But during the camera setup, it is required that you change it to your own
  • If you cannot remember what the Security Code is, you must reset your camera back to factory defaults, delete the camera setup in the ALC SightHD app, and set the camera back up as if it were brand new

• The Time on the video screen is not correct. How do I fix this?
  • You will need to go into Advanced Settings, Base Settings, Time Zone.
  • Here you will need to select your correct Time Zone and check or uncheck the Daylight Saving time box depending on the time of year.
• How do I move the Time Stamp on the Live Video screen?
  • You will need to go into Advanced Settings, Time Stamp.
  • Here you put your finger on the Time Stamp and hold. Now you will be able to move it to any of the four corners of the video.
  • You can also change the color if you choose.
• How do I change the quality of the Live Video?
  • The options for streaming of Live Video are VGA (low resolution), 720p and 1080p. The default for most cameras is 720p.
  • 1080p requires at least about 1Mbps available upload bandwidth from your service provider. If you Live video is choppy then you may want to change to VGA resolution to get a better Live video stream.
  • Go into Advanced Settings, Video Setting, Video Streaming Quality and make your selection.
  • Regardless of your choice for the Live stream, all recordings will always be in 1080p.
• What is Motion Mask?
  • Motion Mask is a feature to eliminate an area of the video from Motion Detection. It does not affect what you can see in the Live Video.
  • You may have a ceiling fan or tree branches that are constantly moving and causes unwanted motion detection recordings. By masking this area, the Motion Detection Software will ignore this motion.
  • You can access this in Advanced Settings, Sensitivity Setting, Motion Mask.
• What is Privacy Mask?
  • This is option is not available on all cameras.
  • What this does is “cover” an area of your choosing that will be blocked from viewing in Live and recorded video.
• My video is upside down. How do I fix this?
  • Depending on how you have mounted your camera you may need to “flip” the video image.
  • Go to Advanced Setting, Video Setting, Screen Orientation. You will need to select Flip and Mirror.
• How do I Format my SD card?
  • It is recommended to format your microSD card occasionally if your camera records a lot of video. This is because of all the overwriting that occurs when the card gets full.  This can cause problem areas on the card.  This is similar to defragmenting the Hard Drive on your computer.
  • Go to Advanced Setting, SD Card Setting, Format SD Card.
  • This process will erase all video on the card and reformat the card.
• What is Record without Audio?
  • Some states do not allow the recording of Audio without an individual’s consent. You need to check your State and local laws concerning this.
  • To turn Off audio recording go to Advanced Setting, SD Card Setting, Record without Audio and check OFF.
  • This does not affect the recording of video.