ALC WIRELESS AWF71D 1080p Wi-Fi Video Doorbell

FAQ's

AWF71D Video Doorbell FAQ’s

• My phone keeps disconnecting from the Video Doorbell during setup
  • The Video Doorbell uses Bluetooth during the setup process
  • Ensure Bluetooth is turned On on your phone and is not connected to any Bluetooth devices
  • Ensure that Data is turned Off on your smartphone and the phone is connected to your Wi-Fi
  • If selecting Doorbell during the setup keeps failing, then select Wi-Fi camera

• I cannot connect to my Doorbell after setting it up
  • If the LED light is flashing, then the camera is not connected to your Wi-Fi
  • Typically this means that you may have typed in your Wi-Fi password incorrectly
  • You will need to reset your camera and start over
  • Verify that your Wi-Fi password is correct
  • You must use standard 2.4GHz Wi-Fi and not 5GHz Wi-Fi
    • Sometimes passwords for each may be different

• My doorbell stopped working or is not getting any power
  • The voltage required for the Video Doorbell is 10-24 Vac.
  • Check the voltage at the transformer. Typically for a standard 16V transformer it will read ~19-20 Vac.
  • Check the voltage at the Doorbell. This is typically ~2V less than at the transformer.
  • If you are not getting any voltage reading at the doorbell, then that means there is a disconnect or “short” somewhere in the wiring. This will need to be diagnosed by an electrician.

• How do I reset my Doorbell?
  • The reset button is located on the back of the Video Doorbell
  • Press and hold the reset button for 10 seconds
  • The LED light around the Doorbell button will start to flash rapidly

• What is my Admin Password?
  • The default Admin Password is 123456
  • This can be changed once in the Advanced Settings

• What is the Security Code?
  • The default Security Code is 123456
  • But during the camera setup, it is required that you change it to your own
  • If you cannot remember what the Security Code is, you must reset your camera back to factory defaults, delete the camera setup in the ALC SightHD app, and set the camera back up as if it were brand new

• One of my mounting brackets is broken
  • There are 2 mounting brackets included in the box. One has “tabs” on it and the other has the tabs removed.
  • The bracket with tabs is the one that you must use. This clicks into the back of the Video Doorbell.
  • The other bracket (without tabs) can be used if extra angle is needed for better viewing. This will just be added behind the main bracket when mounting to the wall.
  • Each bracket angles the Video Doorbell 15⁰

With Tabs:

Without Tabs:

• How do I remove the Video Doorbell from the bracket?
  • You will need to insert a small screwdriver or paper clip in between the doorbell and the bracket release tab and push out.

• There is a constant “humming” sound coming from my indoor mechanical chime
  • To eliminate (or greatly reduce) the hum, we recommend adding the included Digital Adapter to the chime electrical connection

• I have a digital door chime and it is not working with the Video Doorbell.
  • Ensure that you have added the Digital Adapter to the digital chime
  • You will also need to go into the Advanced Settings for the Doorbell to change the Doorchime Type setting to Digital Chime.
  • Also adjust the time depending on how long the melody is on your digital chime.

• I cannot connect to my camera after setting it up
  • If the green LED light is flashing or is not on, then the camera is not connected to your Wi-Fi
  • Typically this means that you may have typed in your Wi-Fi password incorrectly
  • You will need to reset your camera and start over
• What is my Admin Password?
  • The default Admin Password is 123456
  • This can be changed once in the Advanced Settings

• What is the Security Code?
  • The default Security Code is 123456
  • But during the camera setup, it is required that you change it to your own
  • If you cannot remember what the Security Code is, you must reset your camera back to factory defaults, delete the camera setup in the ALC SightHD app, and set the camera back up as if it were brand new

• The Time on the video screen is not correct. How do I fix this?
  • You will need to go into Advanced Settings, Base Settings, Time Zone.
  • Here you will need to select your correct Time Zone and check or uncheck the Daylight Saving time box depending on the time of year.
• How do I move the Time Stamp on the Live Video screen?
  • You will need to go into Advanced Settings, Time Stamp.
  • Here you put your finger on the Time Stamp and hold. Now you will be able to move it to any of the four corners of the video.
  • You can also change the color if you choose.
• How do I change the quality of the Live Video?
  • The options for streaming of Live Video are VGA (low resolution), 720p and 1080p. The default for most cameras is 720p.
  • 1080p requires at least about 1Mbps available upload bandwidth from your service provider. If you Live video is choppy then you may want to change to VGA resolution to get a better Live video stream.
  • Go into Advanced Settings, Video Setting, Video Streaming Quality and make your selection.
  • Regardless of your choice for the Live stream, all recordings will always be in 1080p.
• What is Motion Mask?
  • Motion Mask is a feature to eliminate an area of the video from Motion Detection. It does not affect what you can see in the Live Video.
  • You may have a ceiling fan or tree branches that are constantly moving and causes unwanted motion detection recordings. By masking this area, the Motion Detection Software will ignore this motion.
  • You can access this in Advanced Settings, Sensitivity Setting, Motion Mask.
• What is Privacy Mask?
  • This is option is not available on all cameras.
  • What this does is “cover” an area of your choosing that will be blocked from viewing in Live and recorded video.
• How do I Format my SD card?
  • It is recommended to format your microSD card occasionally if your camera records a lot of video. This is because of all the overwriting that occurs when the card gets full.  This can cause problem areas on the card.  This is similar to defragmenting the Hard Drive on your computer.
  • Go to Advanced Setting, SD Card Setting, Format SD Card.
  • This process will erase all video on the card and reformat the card.
• What is Record without Audio?
  • Some states do not allow the recording of Audio without an individual’s consent. You need to check your State and local laws concerning this.
  • To turn Off audio recording go to Advanced Setting, SD Card Setting, Record without Audio and check OFF.
  • This does not affect the recording of video.